Return & Refund Policy

1. Replacements & Refund

If a product arrives defective (Dead on Arrival) or damaged, it will be replaced with a new unit. Return the product with all original packaging and accessories — do not remove stickers or serial numbers. It is highly recommended to record an unboxing video. Contact us immediately upon receiving a defective item.

• If no replacement is available, a full refund or alternative product will be offered.
• Refund charges apply for bKash / Nagad / Rocket / Card / POS / Online payments.
• EMI charges, gateway charges, and EFT charges are non-refundable.
• Any cashback availed during purchase will be deducted from the refund.
• Approved refunds are processed within 3–10 working days.

2. Return Conditions

• Goods once sold cannot be returned without a valid reason.
• For online orders: you may return if the wrong model was delivered or if the box is visibly damaged — do not open the box before contacting us.
• Used products cannot be returned.
• Product must be scratch-free with original packaging fully intact.
• If the delivery box appears damaged/burnt — refuse the delivery. Opening a clearly damaged item may void return eligibility.

3. Returns NOT Accepted For

• Ordering unintentionally / change of mind.
• Trying the product before committing to keep it.
• Product not matching personal imagination or expectations.
• Incompatibility with your device (verify before purchase).
• Software, licenses, and digital goods.

4. How to Initiate a Return

1. Contact us within 24 hours of receiving the defective/wrong product.
2. Call 01335-084960 or email [email protected].
3. Share your Order ID, product name, and unboxing video/photos.
4. Our team will guide you through the rest.